Delete Account Website & App 14 working days

MEEM Gold Delete Account Policy

This page explains how users may request deletion of their MEEM Gold account through the MEEM mobile application or official support channels, what happens after a request is submitted, and what records may need to be retained for legal, compliance, accounting, security, or dispute-resolution purposes.

1. How to Request Account Deletion

If you use the MEEM mobile application, you may submit an account deletion request from the app by opening Profile > Delete Account. You may also contact our support team if you need assistance submitting the request.

For security and fraud-prevention reasons, we may need to verify that the request is made by the account owner or by a person legally authorized to act on behalf of the account owner.

2. Processing Timeline

Submission

Your request is recorded by our system and marked for admin review.

Review

MEEM Gold reviews the request, account status, transaction history, security flags, and any legal or compliance obligations.

Processing period

Approved account deletion requests will be processed within fourteen (14) working days, subject to verification and legal limitations.

Completion

Once completed, app login for the deleted or blocked account may no longer be available.

3. What May Be Deleted or Disabled

Your app login access and account session may be disabled.
Profile information that is no longer required may be deleted, anonymized, or restricted.
Push notification tokens and device registration records may be deactivated or removed.
App preferences and non-essential account data may be removed where technically and legally possible.

4. Records We May Need to Retain

Account deletion does not always mean all records can be immediately erased. MEEM Gold may retain certain information where required or permitted by law, including records needed for:

Transactions, invoices, receipts, payments, refunds, deliveries, withdrawals, or account balances.
Anti-money laundering, tax, accounting, audit, consumer protection, or regulatory obligations.
Fraud prevention, security investigation, dispute resolution, legal claims, or enforcement of our terms.
Internal records showing that an account deletion request was received, reviewed, approved, or rejected.

5. Important Effects of Deleting Your Account

Please review before submitting

You may lose access to the MEEM mobile app, member features, account dashboard, and related digital services.
You may no longer receive app notifications, service updates, or account alerts after deletion is completed.
Some services may require a new account registration if you wish to use MEEM Gold services again in the future.
Deletion may be delayed, limited, or rejected if there are unresolved transactions, verification issues, security concerns, or legal obligations.

6. Rejection, Delay, or Follow-Up

We may ask for additional information before processing a request. We may also delay or reject a request where the account is under review, where identity cannot be verified, where the request appears fraudulent or unauthorized, or where deletion would conflict with legal, regulatory, accounting, security, or dispute-resolution requirements.

7. Privacy Policy and Terms

Account deletion requests are handled together with our privacy and legal obligations. Please also review our Privacy Policy and Terms and Conditions.

8. Contact Us

KBSE Bullion Sdn. Bhd.

No. 2-11-1, Presint Alami, Pusat Perdagangan Worldwide 2,
Persiaran Akuatik, Seksyen 13,
40100 Shah Alam, Selangor.

Tel / WhatsApp: 03 - 5523 1231

This page is intended for MEEM Gold's Website, iOS app, Android app, App Store Connect, Google Play Console, and in-app account deletion information.